Shipping Options

We ship domestic and international via FedEx (Federal Express). For shipping information and delivery estimates please contact us directly. International shipments should allow for 1-8 weeks delivery time in order to be received and cleared by local customs. Customers will be responsible for any applicable local duties, fees or customs charges.


Return Policy

  • We accept requests for returns or exchanges for unused products for a full refund excluding freight, as long as it is within 30 days of purchase.  
  • We can provide a return shipping label at no cost if item(s) are defective and within 30 days of purchase.
  • Returns will be credited back with the same method of payment.
  • For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured parcel post.
  • A 20% restocking fee will be assessed on ALL orders returned for credit if returned 30+ days from original shipping date (if it is accepted). 
  • All instruments found to be unsafe will automatically be replaced with new unless otherwise specified on order form.
  • To begin the process of an exchange, refund, credit or return: please click the underlined PDF file link for our return / exchange form. Attach good quality supporting pictures if necessary and e-mail them to info@dowelldentalproducts.com
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